Privacy Policy

1. About this policy

VERITRIX TEK STUDIO LLP is responsible for the personal information described in this policy. You can contact us at:

2. Information we collect

When you contact us or submit an enquiry, we may collect:

• Your name, email address and phone number.
• Whether your enquiry is for an individual project or an organisation.
• Your organisation name, when relevant.
• Your message and any images or files you choose to upload.
• Information contained in later correspondence with us.

Please do not submit passwords, identity documents, financial information, health information or other sensitive personal data through our forms or future chatbot.

Our hosting and security providers may also process basic technical information such as IP address, browser and device information, pages visited and access timestamps.

3. How we use information

We may use personal information to:

• Respond to enquiries and understand what you need.
• Communicate about potential or ongoing work and arrange consultations.
• Maintain appropriate business records.
• Protect our website, systems and users.
• Improve our services, internal processes and understanding of enquiry patterns.
• Meet legal, regulatory or professional obligations.

Submitting an enquiry does not create a client relationship or contract.

4. Cloud storage and internal analysis

Enquiry information may be stored using cloud platforms and service providers used by VERITRIX. We may use it for internal analysis, including understanding common needs and improving our services.

We do not sell personal information, publish your details or disclose them for unrelated purposes. Where practical, analysis will use aggregated or de-identified information.

5. Uploaded files

Only upload files that are necessary for your enquiry and that you have the right to share. Uploading a file does not transfer ownership to VERITRIX. We may remove files that are unsafe, unlawful, irrelevant or unsuitable for our systems.

6. Consent and choices

Where consent is requested, it allows us to use your information to respond to your enquiry. You may withdraw consent by contacting us, although this does not affect processing that occurred beforehand.

If we introduce newsletters, we will request separate, optional consent and provide a way to unsubscribe.

7. When information may be shared

We may share information with trusted providers that support hosting, cloud storage, communications, security or other necessary business operations. They may use it only to provide those services to us.

We may also disclose information where required by law, to protect legal rights or safety, or in connection with a legitimate business restructuring. We do not sell personal information.

8. International processing

Some service providers may store or process information outside India. When this occurs, we will take reasonable steps to use reputable providers and appropriate contractual or technical safeguards.

9. Retention

We retain personal information only for as long as reasonably needed for the purposes described in this policy, including responding to enquiries, maintaining business records and meeting legal obligations. Information may then be deleted, anonymised or securely archived.

10. Age requirement

Our enquiry forms are intended only for people aged 18 or older. We do not knowingly collect information from children. If you believe a person under 18 has submitted information, please contact us so we can review and delete it where appropriate.

11. Future analytics, chatbot and advertising tools

Google Analytics, a functional chatbot, newsletters and advertising tools are not active at the date shown above. Before introducing them, we will update this policy and implement any notices or consent choices that are required.

If a chatbot is introduced, messages may be recorded to respond and improve the service. Users should not provide sensitive information through it.

12. Maps and external services

Our website may link to an external map service, such as Google Maps, to help visitors find our office. When you open an external service, that provider's privacy terms apply. VERITRIX is not responsible for the privacy practices of external websites or services.

13. Security

We use reasonable administrative, technical and organisational safeguards appropriate to the information we handle. No website, transmission method or storage system can be guaranteed completely secure.

14. Your rights

Subject to applicable law, you may ask to access or correct your personal information, request deletion, withdraw consent or raise a concern about how it is used. We may need to verify your identity before completing a request.

15. Questions or complaints

Contact us using the email, phone number or postal address in section 1. We will review privacy questions and complaints and respond within a reasonable period.

16. Changes to this policy

We may update this policy as our website, services or legal obligations change. The current version and its last-updated date will be published on this page.